Cancellation policy

Cancellation Policy for Purchase Options

Effective date: July 1, 2026
Last updated: July 1, 2026

This Cancellation Policy for Purchase Options applies to any special purchase option that Luzdan may offer now or in the future, including subscriptions, recurring purchases, auto-shipments, preorders, scheduled orders, reservations, deposits, advance purchases, or other similar arrangements.

By selecting a special purchase option, the customer accepts this policy together with Luzdan’s Terms and Conditions of Service, Exchange, Return, and Refund Policy, Shipping, Delivery, and Pickup Policy, and Privacy Policy.

1. Purchase Options Covered

This policy may apply to:

• Subscriptions.

• Auto-shipments.

• Recurring purchases.

• Scheduled orders.

• Preorders.

• Product reservations.

• Advance purchases.

• Deposits.

• Offers with future delivery.

• Any other special purchase option enabled by Luzdan.

The specific conditions of each purchase option may vary depending on the product, availability, frequency, payment method, address, promotion, or platform used.

1. Subscriptions, Auto-Shipments, and Recurring Purchases

If Luzdan offers subscriptions, auto-shipments, or recurring purchases, the customer authorizes Luzdan or its payment providers to process recurring charges according to the frequency, price, conditions, and payment method selected at the time of registration.

The customer is responsible for reviewing:

• Selected product.

• Delivery frequency.

• Price.

• Delivery fees.

• Address.

• Payment method.

• Estimated processing date.

• Applicable conditions.

The customer may request cancellation of a subscription, auto-shipment, or recurring purchase before the next order is processed, prepared, charged, dispatched, or handed over to the carrier.

Once a recurring order has been processed, prepared, charged, dispatched, or handed over to the driver or carrier, cancellation is not guaranteed. In that case, Luzdan’s general exchange, return, refund, delivery, and pickup policies will apply.

1. Preorders and Reservations

If Luzdan accepts preorders or reservations, the customer acknowledges that the availability or delivery date may be estimated and may change for reasons outside Luzdan’s control, including delays from the manufacturer, supplier, carrier, customs, inventory issues, or force majeure events.

Luzdan may cancel a preorder or reservation if the product is not available, if the supplier does not complete the delivery, if an inventory error occurs, if there is a pricing error, if payment cannot be processed, or if the order cannot be completed.

When a refund applies due to cancellation of a preorder or reservation, it will be processed to the original payment method, unless Luzdan and the customer agree on another permitted method.

1. Deposits

If Luzdan accepts deposits to reserve products, special orders, or merchandise requested by the customer, the deposit may be subject to specific conditions communicated at the time of purchase.

Deposits for personalized products, special orders, or merchandise ordered at the customer’s request may be non-refundable, unless there is an error attributable to Luzdan or applicable law provides otherwise.

1. Special Orders

Special orders, personalized products, or merchandise ordered at the customer’s request may not be eligible for cancellation, exchange, or return once they have been processed, ordered from the supplier, prepared, or confirmed.

This includes products that Luzdan does not regularly keep in inventory and that are ordered specifically for the customer.

1. How to Request a Cancellation

To request cancellation of a special purchase option, the customer must contact Luzdan through an official channel and include:

• Full name.

• Order number.

• Contact phone number or email.

• Related product.

• Reason for cancellation.

• Date of purchase or subscription, if applicable.

Official channels:

Phone: 787-798-7350
Hours: Monday to Saturday, 8:00 a.m. – 5:00 p.m.
Sunday: Closed

You may also send us a private message through our official social media channels:

• Facebook Messenger

• Instagram DM

• TikTok

1. Timeframe to Request Cancellations

Cancellations must be requested before the order is processed, prepared, charged, dispatched, handed over to the carrier, or set aside for pickup.

Luzdan does not guarantee cancellations requested outside business hours, during weekends, on holidays, after the order has been processed, or when the merchandise has already been prepared, shipped, handed over to the driver, or set aside for pickup.

1. Changes to Address, Product, or Frequency

The customer is responsible for keeping their contact information, delivery address, payment method, and purchase preferences updated.

If the customer needs to change the address, product, frequency, or any detail of a recurring purchase, subscription, auto-shipment, preorder, or reservation, they must request the change before the next order is processed.

Luzdan shall not be responsible for deliveries made to incorrect addresses, rejected payment methods, or errors caused by information that the customer failed to update.

1. Refunds Related to Cancellations

When a refund applies due to cancellation, it will be issued using the same payment method used for the purchase, unless Luzdan and the customer agree on another permitted method.

Processing times may vary depending on the bank, payment processor, ecommerce platform, card used, or customer’s financial institution.

Delivery, handling, processing, service, courier, or transportation fees are non-refundable, except when the error is attributable to Luzdan or when applicable law provides otherwise.

1. Cancellations by Luzdan

Luzdan reserves the right to cancel a special purchase option, subscription, auto-shipment, preorder, reservation, or scheduled order when there is:

• Inventory error.

• Discontinued product.

• Product unavailable.

• Pricing error.

• System error.

• Suspected fraud.

• Unvalidated payment information.

• Rejected payment method.

• Address outside the delivery area.

• Inability to complete the order.

• Violation of our policies.

• Situations beyond Luzdan’s reasonable control.

1. Relationship With Other Policies

This policy complements Luzdan’s other policies. In the case of a completed, processed, delivered, or picked-up purchase, the following will also apply:

• Exchange, Return, and Refund Policy.

• Shipping, Delivery, and Pickup Policy.

• Terms and Conditions of Service.

• Privacy Policy.

• Legal Notice.

1. Changes to This Policy

Luzdan reserves the right to modify, update, or replace this Cancellation Policy for Purchase Options at any time.

The current version will be the one published on the online store or made available through our official channels.