Legal notice

Legal Notice

Effective date: July 1, 2026
Last updated: July 1, 2026

This Legal Notice applies to the use of the online store, physical store, social media, promotional materials, communications, content, products, and services offered by Luzdan.

1. General Information

Business name: Luzdan
Phone: 787-798-7350
Hours: Monday to Saturday, 8:00 a.m. – 5:00 p.m.
Sunday: Closed

1. Use of Published Information

The information published by Luzdan on its online store, social media, advertisements, messages, promotional materials, or communications is provided for informational, commercial, and customer service purposes.

Although Luzdan seeks to keep information updated and accurate, typographical errors, pricing errors, inventory errors, description errors, image errors, packaging differences, manufacturer changes, or incomplete information may occur.

Luzdan reserves the right to correct, update, modify, or remove information published by mistake, as well as to cancel or adjust orders affected by such errors, subject to applicable law.

1. Images, Colors, and Presentations

Product photographs, colors, sizes, packaging, designs, labels, presentations, and descriptions are illustrative.

Variations may occur due to manufacturer changes, screen differences, inventory availability, or packaging updates.

These variations do not constitute a defect when the product received is substantially equivalent to the product purchased and fulfills its main function.

1. Pet Products and Veterinary Guidance

The information provided by Luzdan does not replace the advice, diagnosis, treatment, or recommendation of a veterinarian.

Each pet may have different needs depending on age, weight, size, breed, species, medical condition, allergies, diet, digestive sensitivity, medications, or health history.

The customer is responsible for reading labels, warnings, ingredients, dosages, instructions, and manufacturer recommendations before using any product.

For any medical, nutritional, or health-related questions, the customer should consult a veterinarian.

1. Limitation of Liability

To the fullest extent permitted by law, Luzdan shall not be liable for indirect, incidental, special, or consequential damages, loss of profits, loss of data, interruptions, delays, third-party errors, technological failures, connection issues, customer purchase decisions, improper use of products, or situations beyond Luzdan’s reasonable control.

Nothing in this Legal Notice limits consumer rights that cannot be limited under applicable law.

1. Third-Party Platforms

The online store, payment systems, payment processors, delivery services, forms, social media platforms, analytics tools, advertising, cookies, pixels, and other technology services may be operated by third parties.

Luzdan does not fully control the policies, practices, availability, security, or operation of external platforms. The use of such platforms may be subject to their own terms and policies.

1. Intellectual Property

All Luzdan content, including the business name, logos, photographs, texts, designs, graphics, posts, videos, descriptions, promotions, advertising materials, page structure, and other elements, belongs to Luzdan or to their respective owners.

The customer may not copy, reproduce, modify, distribute, publish, sell, commercially use, or exploit Luzdan content without prior written authorization.

1. Applicable Law

This Legal Notice shall be interpreted in accordance with the applicable laws and regulations of Puerto Rico, without excluding any consumer protection that is mandatory by law.

1. Changes to This Legal Notice

Luzdan reserves the right to modify, update, or replace this Legal Notice at any time.

The current version will be the one published on the online store or made available through our official channels.

1. Contact

For questions about this Legal Notice, you may contact Luzdan by:

Phone: 787-798-7350
Hours: Monday to Saturday, 8:00 a.m. – 5:00 p.m.
Sunday: Closed

You may also send us a private message through our official social media channels:

• Facebook Messenger

• Instagram DM

• TikTok